Digital products as a result of higher-value original battery, so there is a small part of unscrupulous traders selling counterfeit production of the original battery, and profiteering. However, due to a higher degree of simulation of these batteries, so it is difficult for consumers to distinguish their authenticity, and the use of these counterfeit batteries will be serious security risks, and even battery explosion occur and endanger the personal security.
For a few days ago, “Mr. Yue Shenzhen by users of Sony digital cameras use rechargeable batteries when the explosion of the” official Sony issued a statement saying the explosion of non-Sony batteries with original equipment batteries.
Sony sent the following to the text of a statement:
Sony (China) on the consumer DV battery explosion that made
Dear friends in the media:
First of all, thank you for your company on my long-standing concern and support. Sony has always attached importance to the user comments and feedback, at the same time so that the principle of customer satisfaction, and actively take steps to solve the problem for the user.
April 15, Shenzhen, local media reported “in Shenzhen, Guangdong Yue Mr. users of Sony digital cameras use rechargeable batteries when the explosion of.” Just after the incident took place (prior to early reports in the media), I sent a company that is professional and technical personnel get in touch with customers, and rapid door-to-door on-site inspection and technical testing.
After the company’s technology staff appraisal well testing and comparison, Sony can conclude that: the machine caused by the explosion of the rechargeable battery is not Sony original battery, I note by the Secretary on this matter are as follows:
Mr. Yue users October 17, 2004 purchased Sony digital video camera DCR-HC30E, in the use of to April 13, 2009 in charge when the battery occurred during the explosion, to judge by the Sony technology: aircraft charging Sony battery is not used with original equipment batteries. It was confirmed that the user used rechargeable battery NP-FP70, is not random standard NP-FP50, and the internal structure of Sony is not a clear indication of its products.
Massive counterfeit batteries commonly used in batteries
The use of counterfeit batteries bombing to Sony Corporation, Sony products and users, I have caused great harm. In the company’s reputation and the interests of responsible attitude toward customers, Sony will take the following measures:
First, our machines will help the user to resume the normal use
Second, I would like to provide customers with the Secretary to identify the relevance of non-Sony batteries technical support to assist users who claim to goods.
Third, our sales channels will be retained to conduct the investigation on hold and selling fake products liability Sony.
All along, the Sony Corporation attaches great importance to product quality and consumer interests, “so that customer satisfaction” is our cross-cutting throughout the product design, production, service the whole process of a concept, the company has been committed to the spirit of “let Customer Satisfaction “principle to help customers solve their problems, and at the same time continuing efforts to improve our work, so as to continuously enhance the quality of service. We also welcome your to our monitoring of the work.
We hope that the above description can help you learn about Sony’s sincere attitude towards customers, but also can be helpful to your work. If you have any questions, please feel free to contact us, we will try our best to provide whatever support and assistance.
Sony Co., Ltd.
LG KF300e
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